Returns & Refunds

Returns Policy

We hope you love your purchase, but if you change your mind, you can return it within 14 days of delivery.

Eligibility
Returns are not accepted for made-to-order, personalised items, or opened/used products, including sealed goods like perfumes or candles (unless defective or non-conforming). Products that may deteriorate quickly will be reviewed case by case. Only unused, non-personalised items in original packaging are eligible for return.

How to Return
Email us at info@signaturesmithen.com to register your return and receive instructions. Repackage items securely and keep proof of postage.

Please allow 5–7 business days for your refund, which will be issued to the original payment method.
Note: Online orders cannot be returned in-store or exchanged.

For any questions, contact us at info@signaturesmithen.com.