Returns & Refunds

Perfume Returns Policy

We hope you love your purchase. If you change your mind, you can return unopened items within 14 days of delivery.

This policy applies wherever we ship: the UK, Ireland, a range of European destinations including Germany, and orders to the USA and Canada.

Eligibility

Unopened bottles and samples can be returned within 14 days of delivery, as long as the seal is intact and they are in their original packaging. Opened or used products can't be returned unless they are faulty, damaged or not as described. Made-to-order and personalised items can't be returned.

Why perfume returns work differently

Fragrance is a hygiene-sensitive product once the seal is broken, which is why — like most niche and designer perfume houses — we can't accept returns on opened bottles unless something's genuinely wrong with them. It's exactly why we sell 1.5ml samples of both Broken Cricket Bat and Peppery Amber: a sample lets you test a fragrance properly on your own skin before committing to a full 50ml bottle, without any return uncertainty.

How to Return

Email us at info@signaturesmithen.com within 14 days of delivery to register your return. We'll reply with the return address and instructions. Repackage items securely and keep proof of postage.

For change-of-mind returns, you pay the cost of sending the item back. If an item arrives faulty, damaged or not as described, or we sent the wrong item, we cover the return cost.

Once we've received and checked your return, we'll refund you to your original payment method within 10 business days.
We don't offer direct exchanges: return the item and place a new order for the one you want.

Perfume Returns FAQ

Can I return an opened bottle of perfume?
No — unless it's faulty or not as described, opened or used perfume bottles aren't eligible for return, in line with standard practice across the fragrance industry.

How long do I have to return a perfume order?
14 days from delivery, provided the bottle is unopened, with its seal intact and in its original packaging.

Who pays for return postage?
You do for change-of-mind returns. We cover it if the item is faulty, damaged, not as described or not what you ordered.

What if I'm not sure which fragrance to choose?
Try a 1.5ml sample first — the same formula as the full bottle, for a fraction of the cost, so there's no return risk to think about.

How long do perfume refunds take?
We refund to your original payment method within 10 business days of receiving your return. Your bank may take a few extra days to show it.

For any questions, contact us at info@signaturesmithen.com.